Posted by Nina on Aug 15, 2006
First of all, let me begin by saying, when a company has excellent customer service, it is usually a company that excels in the money making department because it says to their customers that they value their business. Pieces of shit companies hire people outside of the US to handle problems IN the US, or hire people with limited education (like first grade drop outs!) to handle important problems. I DON’T WANT TO TALK TO SOMEONE IN INDIA WHEN I HAVE A PROBLEM IN AMERICA! It robs the country of money, people cannot feed themselves or their children, there are no jobs to rehire these people into, and the government is going bankrupt. THAT pisses me off just as much as what happened this afternoon.
When a company like DTE (Detroit Edison and MichCon Electricity, MI) start charging you an additional $170 for gas that you haven’t used in one month, it becomes clear that something is wrong. So you call to request someone to come out and check your meter because you have your hot water tank on low, you haven’t used your washer and dryer for 2 months, and no one has even been living at the house for 2 months — its clear, something is wrong some where. So, you call.. I mean its OBVIOUS some thing has happened since your previous bill was $8! only to get some rude ass, redneck, inbred, irresponsible, moron on the phone who basically bitches at you like its your fault, doesn’t listen to a word your saying, and then screams “YOU HAVE TO PAY IT” and hung up. EAT SHIT! I would have the gas shut off before I pay another dime to some company who hires some one like that into their company. I would rather fork over $500 to a lawyer than pay that girls salary! Ok, I am 26, I can handle a chick bitching at me on the phone, but when someone does that shit to my 75 y/o grandmother, it infuriates me. I have a mind to call them up just to bitch them out.. but you know, that would make me as shitty as them and as far as I am concerned DTE doesn’t deserve to smell my shit, let alone be graced with the privilege of hearing my voice. I’ve urged her to call back and report the woman she just spoke with and demand to speak with a supervisor. I don’t know if she will follow up, but I am hoping she will.
IF you work in customer service, I am sure it is a frustrating job, however, these people pay taxes, these people essentially pay your bills, and YOU need to give THEM a little respect for that! Be pleasant to your customers.. other wise, all you are doing is fueling the fire that all tech/customer support people are morons. If you can’t help them, then send them off to some other person who can.. hanging up on people is rude, classless, and pointless since all it does is make people angry. The way this woman treated my grandmother is unacceptable, unforgivable, and inexcusable.
UPDATE: After calling about 5 more times, they realized that the error was in fact their fault, someone had marked down a 1 on their forms when on the meter was a 0. I don’t know if the operator was written up but they did take the support seriously.